12 general skills or competencies (Job family competencies) for Enterprise Operations Manager
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Explains the operations protocols to be able to contribute to its goals and objectives.
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Level 2 Behaviors
(Light Experience)
Gathers insights to support the continuous improvement of business operations.
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Level 3 Behaviors
(Moderate Experience)
Submits regular operations performance reports to evaluate the production performance.
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Level 4 Behaviors
(Extensive Experience)
Oversees the operations departments to align with our organization's strategic goals.
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Level 5 Behaviors
(Mastery)
Establishes strategies to drive effective operations management and improve company profits.
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Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Describes the modern business continuity concepts and best practices.
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Level 2 Behaviors
(Light Experience)
Documents used processes in developing business continuity plans.
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Level 3 Behaviors
(Moderate Experience)
Maintains appropriate fail-over systems to continue business operations during disruptive events.
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Level 4 Behaviors
(Extensive Experience)
Leverages metrics to monitor the performance of business continuity programs.
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Level 5 Behaviors
(Mastery)
Develops recovery processes that align with the company’s business continuity strategies.
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13 soft skills or competencies (core competencies) for Enterprise Operations Manager
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Explains our key business strategies and priorities.
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Level 2 Behaviors
(Light Experience)
Reports and communicates market and competitor status regularly to the management team.
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Level 3 Behaviors
(Moderate Experience)
Evaluates supply chain efficiency with an eye toward improving shortcomings.
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Level 4 Behaviors
(Extensive Experience)
Leverages the latest technologies and tools that enhance business analytics.
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Level 5 Behaviors
(Mastery)
Designs and implements feedback loops to identify and promptly address business problems.
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Skill definition-Knowledge of and ability to apply a set of quantifiable measurements to determine how effectively an individual, team or organization is achieving a business objective.
Level 1 Behaviors
(General Familiarity)
Explains the benefits and risks of using KPIs.
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Level 2 Behaviors
(Light Experience)
Gathers internal and external benchmarks for KPI development.
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Level 3 Behaviors
(Moderate Experience)
Interprets and analyses KPI data to recommend courses of action.
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Level 4 Behaviors
(Extensive Experience)
Evaluates ongoing productivity; recommends corresponding modifications on KPIs as indicated.
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Level 5 Behaviors
(Mastery)
Leads efforts to improve performance as identified and measured by KPIs.
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Summary of Enterprise Operations Manager skills and competencies
There are 0 hard skills for Enterprise Operations Manager.
12 general skills for Enterprise Operations Manager, Operations Management, Business Continuity, Cloud Management, etc.
13 soft skills for Enterprise Operations Manager, Business Acumen, Key Performance Indicators (KPI), Business Process Improvement, etc.
While the list totals 25 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Enterprise Operations Manager, he or she needs to be proficient in Business Acumen, be skilled in Key Performance Indicators (KPI), and be proficient in Business Process Improvement.